1. OVERVIEW

HD VELIS KFT, located at Bezerédj utca 8, 1081 Budapest, Hungary (tax number 29270350-2-42, HU29270350), operates the online store accessible at www.velisfashion.com (referred to herein as "velisfashion.com," "we," or "us"). The following General Terms and Conditions apply exclusively to all purchases made through our website, as well as to any services and deliveries we provide. Any differing terms proposed by the customer are not recognized unless we have expressly agreed to them in writing

Customers are required to familiarize yourself with the provisions of these General Terms and Conditions before finalizing your order. 

The European Commission offers an Online Dispute Resolution (ODR) platform for the extrajudicial settlement of disputes, available at: http://ec.europa.eu/odr

Please note that we are not obligated and do not agree to participate in dispute resolution proceedings before a consumer arbitration body

2. CONTRACTS

2.1 Contract language

The contract language is English

2.2 Product Display

The product listings and descriptions presented on our website are for informational purposes only and do not constitute a binding offer to enter into a purchase agreement

2.3 Order Submission

When you complete and submit the order form on our website—by entering the required information and clicking the "complete purchase" button—you are making a legally binding offer to enter into a purchase agreement. Prior to submitting your order, you will have the opportunity to review and amend the information you have provided

2.4 Order Acknowledgement

Once your order has been submitted, you will receive an email acknowledging receipt of your order and summarizing the details. This confirmation does not yet represent acceptance of your offer and is intended solely to provide you with an overview of your order

2.5 Conclusion of Contract

A binding purchase agreement is formed only when we accept your offer by dispatching the goods you have ordered. If you have chosen to pay in advance, dispatch will occur only after your full payment has been credited to our account

2.6 Right to Reject Orders

We reserve the right to decline any order without providing specific reasons. This applies particularly in cases where there is reasonable suspicion that the goods are being purchased for commercial resale purposes

2.7 Automated Orders

We retain the right to cancel or reject any orders that appear to be generated using automated software, bots, crawlers, or similar technologies, or that are placed through third-party services acting on your behalf

3. CANCELLATION POLICY NOTICE

3.1 Right of Cancellation

You have the right to cancel your purchase agreement within 14 days without needing to provide a reason

The cancellation period begins 14 days from the date on which you, or a third party designated by you (other than the carrier), take possession of the goods

To exercise your right of cancellation, you must notify us by email customercare@velisfashion.com

To comply with the cancellation deadline, it is sufficient for your notice to be sent before the 14-day period expires

3.2 Effects of Cancellation

If you cancel the contract, we will issue a credit note for all payments received from you, excluding the return shipping cost, promptly and no later than 14 days from the date we receive your cancellation notice.

You can use this credit note which is valid for 6 months since the issued date for your next order

We may withhold the credit note until we have received the returned goods or until you have provided proof of having returned them—whichever is earlier

You must return the items to us without undue delay and in any event no later than 14 days from the date on which you notified us of the cancellation. The deadline is met if the items are sent within this 14-day period. Return shipping costs will be covered by you

You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to assess the nature, characteristics, and functionality of the items

3.3 Exceptions to the Right of Cancellation

The right of cancellation does not apply to goods with vouchers that have been offered privately. Once you use the voucher, cancellation is no longer permitted

3.4 End of Cancellation Policy

A downloadable version of the cancellation form is available here. A printed copy will also be provided once the contract has been finalized

4. RETURNS POLICY

4.1 Return Period

Within 14 days from the date of delivery, you may return items purchased from us provided they are unused, unwashed, free of defects, and in their original condition with all labels and security tags intact

4.2 Return Process

4.2.1. Inform your order number or invoice number to customercare@velisfashion.com. Detailed return instructions and required documentation will also be enclosed

4.2.2. Returns can only be accepted from the same country where the order was originally delivered. For example, an order delivered to Germany can only be returned from within Germany

4.2.3. Returns will not be accepted for items that show signs of wear, have been washed, damaged, or had tags removed, including tampered packaging or missing accessories. Such items will be sent back to you without a refund, as they are no longer suitable for resale

4.2.4 We do not offer refunds. Instead, a store credit or credit note (valid for 6 months from the issue date) will be issued once we have received the returned item(s)

4.2.5. All return shipments should be sent to: