{"id":13,"date":"2025-05-08T04:15:54","date_gmt":"2025-05-08T04:15:54","guid":{"rendered":"https:\/\/velisfashion.com\/?page_id=13"},"modified":"2026-01-26T13:37:27","modified_gmt":"2026-01-26T13:37:27","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/velisfashion.com\/vi\/terms-of-use\/","title":{"rendered":"Term of use"},"content":{"rendered":"
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\u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. T\u1ed4NG QUAN<\/strong><\/li><\/ol>

    HD VELIS KFT, t\u1ecda l\u1ea1c t\u1ea1i Bezer\u00e9dj s\u1ed1 8, 1081 Budapest, Hungary (m\u00e3 s\u1ed1 thu\u1ebf 29270350-2-42, HU29270350), v\u1eadn h\u00e0nh c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn c\u00f3 th\u1ec3 truy c\u1eadp t\u1ea1i www.velisfashion.com<\/u> (sau \u0111\u00e2y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \"velisfashion.com,\" \"ch\u00fang t\u00f4i,\" ho\u1eb7c \"c\u1ee7a ch\u00fang t\u00f4i\"). C\u00e1c \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung sau \u0111\u00e2y ch\u1ec9 \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c giao d\u1ecbch mua h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua trang web c\u1ee7a ch\u00fang t\u00f4i, c\u0169ng nh\u01b0 cho b\u1ea5t k\u1ef3 d\u1ecbch v\u1ee5 v\u00e0 giao h\u00e0ng n\u00e0o m\u00e0 ch\u00fang t\u00f4i cung c\u1ea5p. B\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n kh\u00e1c bi\u1ec7t n\u00e0o do kh\u00e1ch h\u00e0ng \u0111\u1ec1 xu\u1ea5t \u0111\u1ec1u kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn tr\u1eeb khi ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ed3ng \u00fd r\u00f5 r\u00e0ng b\u1eb1ng v\u0103n b\u1ea3n.<\/p>

    Kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ecdc k\u1ef9 c\u00e1c \u0111i\u1ec1u kho\u1ea3n trong \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n chung n\u00e0y tr\u01b0\u1edbc khi ho\u00e0n t\u1ea5t \u0111\u01a1n \u0111\u1eb7t h\u00e0ng. <\/p>

    \u1ee6y ban Ch\u00e2u \u00c2u cung c\u1ea5p n\u1ec1n t\u1ea3ng Gi\u1ea3i quy\u1ebft tranh ch\u1ea5p tr\u1ef1c tuy\u1ebfn (ODR) \u0111\u1ec3 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p ngo\u00e0i t\u00f2a \u00e1n, c\u00f3 th\u1ec3 truy c\u1eadp t\u1ea1i: http:\/\/ec.europa.eu\/odr<\/u><\/p>

    Xin l\u01b0u \u00fd r\u1eb1ng ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 v\u00e0 kh\u00f4ng \u0111\u1ed3ng \u00fd tham gia v\u00e0o c\u00e1c th\u1ee7 t\u1ee5c gi\u1ea3i quy\u1ebft tranh ch\u1ea5p tr\u01b0\u1edbc c\u01a1 quan tr\u1ecdng t\u00e0i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>

    1. H\u1ee2P \u0110\u1ed2NG<\/strong><\/li><\/ol>

      2.1 Ng\u00f4n ng\u1eef h\u1ee3p \u0111\u1ed3ng<\/strong><\/p>

      Ng\u00f4n ng\u1eef c\u1ee7a h\u1ee3p \u0111\u1ed3ng l\u00e0 ti\u1ebfng Anh<\/p>

      2.2 Tr\u01b0ng b\u00e0y s\u1ea3n ph\u1ea9m<\/strong><\/p>

      C\u00e1c th\u00f4ng tin v\u00e0 m\u00f4 t\u1ea3 s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean trang web c\u1ee7a ch\u00fang t\u00f4i ch\u1ec9 mang t\u00ednh ch\u1ea5t tham kh\u1ea3o v\u00e0 kh\u00f4ng c\u1ea5u th\u00e0nh l\u1eddi \u0111\u1ec1 ngh\u1ecb r\u00e0ng bu\u1ed9c \u0111\u1ec3 k\u00fd k\u1ebft h\u1ee3p \u0111\u1ed3ng mua b\u00e1n.<\/p>

      2.3 G\u1eedi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/p>

      Khi b\u1ea1n ho\u00e0n th\u00e0nh v\u00e0 g\u1eedi m\u1eabu \u0111\u01a1n \u0111\u1eb7t h\u00e0ng tr\u00ean trang web c\u1ee7a ch\u00fang t\u00f4i\u2014b\u1eb1ng c\u00e1ch nh\u1eadp th\u00f4ng tin c\u1ea7n thi\u1ebft v\u00e0 nh\u1ea5p v\u00e0o n\u00fat \"ho\u00e0n t\u1ea5t mua h\u00e0ng\"\u2014b\u1ea1n \u0111ang \u0111\u01b0a ra m\u1ed9t \u0111\u1ec1 ngh\u1ecb r\u00e0ng bu\u1ed9c v\u1ec1 m\u1eb7t ph\u00e1p l\u00fd \u0111\u1ec3 tham gia v\u00e0o m\u1ed9t th\u1ecfa thu\u1eadn mua b\u00e1n. Tr\u01b0\u1edbc khi g\u1eedi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, b\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i xem l\u1ea1i v\u00e0 ch\u1ec9nh s\u1eeda th\u00f4ng tin b\u1ea1n \u0111\u00e3 cung c\u1ea5p.<\/p>

      2.4 X\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/p>

      Once your order has been submitted, you will receive an email acknowledging receipt of your order and summarizing the details. This confirmation does not yet represent acceptance of your offer and is intended solely to provide you with an overview of your order<\/p>

      2.5 Conclusion of Contract<\/strong><\/p>

      A binding purchase agreement is formed only when we accept your offer by dispatching the goods you have ordered. If you have chosen to pay in advance, dispatch will occur only after your full payment has been credited to our account<\/p>

      2.6 Right to Reject Orders<\/strong><\/p>

      We reserve the right to decline any order without providing specific reasons. This applies particularly in cases where there is reasonable suspicion that the goods are being purchased for commercial resale purposes<\/p>

      2.7 Automated Orders<\/strong><\/p>

      We retain the right to cancel or reject any orders that appear to be generated using automated software, bots, crawlers, or similar technologies, or that are placed through third-party services acting on your behalf<\/p>

      1. CANCELLATION POLICY NOTICE<\/strong><\/li><\/ol>

        3.1 Right of Cancellation<\/strong><\/p>

        You have the right to cancel your purchase agreement within 14 days without needing to provide a reason<\/p>

        The cancellation period begins 14 days from the date on which you, or a third party designated by you (other than the carrier), take possession of the goods<\/p>

        To exercise your right of cancellation, you must notify us by email customercare@velisfashion.com<\/u><\/p>

        To comply with the cancellation deadline, it is sufficient for your notice to be sent before the 14-day period expires<\/p>

        3.2 Effects of Cancellation<\/strong><\/p>

        If you cancel the contract, we will issue a credit note for all payments received from you, excluding the return shipping cost, promptly and no later than 14 days from the date we receive your cancellation notice.<\/p>

        You can use this credit note which is valid for 6 months since the issued date for your next order<\/p>

        We may withhold the credit note until we have received the returned goods or until you have provided proof of having returned them\u2014whichever is earlier<\/p>

        You must return the items to us without undue delay and in any event no later than 14 days from the date on which you notified us of the cancellation. The deadline is met if the items are sent within this 14-day period. Return shipping costs will be covered by you<\/p>

        You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to assess the nature, characteristics, and functionality of the items<\/p>

        3.3 Exceptions to the Right of Cancellation<\/strong><\/p>

        The right of cancellation does not apply to goods with vouchers that have been offered privately. Once you use the voucher, cancellation is no longer permitted<\/p>

        3.4 End of Cancellation Policy<\/strong><\/p>

        A downloadable version of the cancellation form is available here<\/a><\/span>. A printed copy will also be provided once the contract has been finalized<\/p>

        1. RETURNS POLICY<\/strong><\/li><\/ol>

          4.1 Return Period<\/strong><\/p>

          Within 14 days from the date of delivery, you may return items purchased from us provided they are unused, unwashed, free of defects, and in their original condition with all labels and security tags intact<\/p>

          4.2 Return Process<\/strong><\/p>

          4.2.1. Inform your order number or invoice number to customercare@velisfashion.com<\/u>. Detailed return instructions and required documentation will also be enclosed<\/p>

          4.2.2. Returns can only be accepted from the same country where the order was originally delivered. For example, an order delivered to Germany can only be returned from within Germany<\/p>

          4.2.3. Returns will not be accepted for items that show signs of wear, have been washed, damaged, or had tags removed, including tampered packaging or missing accessories. Such items will be sent back to you without a refund, as they are no longer suitable for resale<\/p>

          4.2.4 The value of the item(s) will be reimbursed within 14 days of the receipt, using the original payment method.<\/p>

          4.2.5. All return shipments should be sent to:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          \nHD VELIS KFT <\/strong>
          \nBezer\u00e9dj utca 19, 1\n
          \n1081 Budapest, Hungary\n
          \ncustomercare@velisfashion.com<\/u>\n
          \n+36 70 567 6868\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Return shipping cost is the customer\u2019s responsibility unless the product is faulty or incorrect<\/p>

          4.2.6. Items paid by vouchers are not eligible for cancellation, exchange, or return<\/p>

          4.3 Return Abuse Policy<\/strong><\/p>

          We reserve the right to monitor return behavior. If more than 70% of your orders are returned within a 12-month period, we may temporarily or permanently restrict or refuse future orders<\/p>

          4.4 Customer Support<\/strong><\/p>

          For questions regarding returns, please contact our Customer Care team:<\/p>

          Email: customercare@velisfashion.com<\/u><\/p>

          Phone: +36 70 567 6868<\/p>

          1. PRICING, PRODUCT DISPLAY, AVAILABILITY, and PROMOTION CODES<\/strong><\/li><\/ol>

            5.1 Pricing<\/strong><\/p>

            All product prices included VAT are based on the current listings available at the time you place your order on our website, www.velisfashion.com<\/p>

            5.2 Product Display<\/strong><\/p>

            Products are represented on the website using digital images of the actual merchandise. Minor variations in color or appearance between the images and the actual goods do not constitute a defect and are not grounds for complaint<\/p>

            5.3 Availability and Partial Deliveries<\/strong><\/p>

            If you place an order that includes multiple items, they may be shipped separately depending on availability. In such cases, your shipping costs will be charged only once<\/p>

            5.4. Promotion Codes<\/strong><\/p>

            Promotional codes are valid for limited time periods and may be used toward any purchase on our website. Specific validity periods are indicated in the documentation provided with each promo code<\/p>

            Promotional codes that were distributed as part of a campaign or customer outreach initiative are non-refundable and non-exchangeable. These codes cannot be reissued or extended beyond the return window stated in our terms<\/p>

            We may cancel or block a promo code for legal or security reasons, such as suspected abuse or misuse. You will be informed promptly if this occurs<\/p>

            Returns Involving Promotion Codes: if you return part of an order purchased using a promo code, the issued credit note will reflect the proportionate value of the discount used for that item. If the entire order is returned, the credit note will be issued with the full amount paid; however, the promotional code will be considered used and cannot be reused or reissued. Promo codes used during sales or special campaigns are non-replaceable and non-refundable<\/p>

            1. STOREAGE OF CONTRACT INFORMATION<\/strong><\/li><\/ol>

              We retain the details of your order for our records. After placing your order by clicking the \"complete purchase\" button and successfully verifying your payment information, a confirmation\u2014referred to as an \"acknowledgment of receipt\"\u2014will be displayed on your screen. You have the option to print this page for your personal records<\/p>

              Furthermore, you will receive a confirmation email that includes all relevant order details you submitted, along with a printable cancellation form for your records<\/p>

              1. SHIPPING AND DELIVERY<\/strong><\/li><\/ol>

                7.1 Delivery to the European Union:<\/strong><\/p>

                The countries are members of the European Union: <\/em><\/strong>Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus (South Cyprus only), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain<\/em><\/p>

                Vi\u1ec7c giao h\u00e0ng \u0111\u1ebfn Li\u00ean minh Ch\u00e2u \u00c2u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi \u0111\u1ed1i t\u00e1c chuy\u1ec3n ph\u00e1t nhanh UPS c\u1ee7a ch\u00fang t\u00f4i v\u1edbi d\u1ecbch v\u1ee5 cao c\u1ea5p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c giao an to\u00e0n v\u00e0 nhanh ch\u00f3ng. T\u1ea5t c\u1ea3 c\u00e1c l\u00f4 h\u00e0ng \u0111\u01b0\u1ee3c g\u1eedi b\u1edfi VELIS FASHION \u0111\u1ec1u \u0111\u01b0\u1ee3c b\u1ea3o hi\u1ec3m ch\u1ed1ng tr\u1ed9m c\u1eafp v\u00e0 h\u01b0 h\u1ecfng do tai n\u1ea1n.<\/p>

                Shipping for orders over \u20ac400 is free of charge. Shipping cost \u20ac20, usually 3 business days. Please be aware that we cannot deliver to post office boxes<\/p>

                No additional taxes or customs duties are charged for items that are shipped within the European Union.\u00a0The items\u2019 prices and shipping costs include VAT and are listed as gross prices.<\/p>

                After your payment, we process and send orders during our main service hours, 8:00 am until 6:00 pm, from Monday to Friday, except Hungary public holidays.Tracking information will be provided once your order is dispatched<\/p>

                7.2 Delivery to countries outside of the European Union<\/strong><\/p>

                We ship to Asia, the United Kingdom, Africa, North America, South America, and other non-EU countries<\/p>

                Customs duties and local taxes are the responsibility of the customer<\/p>

                We will inform the shipping times and tracking information will be provided once your order is dispatched<\/p>

                We cannot control delays caused by third parties (carriers, customs, etc.)<\/p>

                1. PAYMENT TERMS, DEFAULT, SET-OFF, AND RETENTION RIGHTS<\/strong><\/li><\/ol>

                  8.1. Accepted Payment Methods<\/strong><\/p>

                  We offer a variety of secure payment options for your convenience:<\/p>

                  • Instant Bank Transfer<\/li>
                  • PayPal<\/li>
                  • Visa & Visa Debit<\/li>
                  • MasterCard & MasterCard Debit<\/li><\/ul>

                    All transactions are processed in EURO currency<\/p>

                    8.2. Additional Information for Wire Transfers<\/strong><\/p>

                    When choosing Wire Transfer as your payment method during checkout, complete your order to receive an automatic confirmation email with our bank details and your unique order number<\/p>

                    Payment must be completed within 48 hours to the following account:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                    \nAccount Holder: HD VELIS KFT\n
                    \nBank Account: 11600006 00000002 02589952\n
                    \nIBAN: HU65 11600006 00000002 02589952\n
                    \nSWIFT\/BIC: GIBAHUHB\n
                    \nBank Name: Erste Bank Hungary Zrt\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                    Be sure to include your order number as the payment reference to avoid processing delays<\/p>

                    Payments from third-party payment providers are not accepted<\/p>

                    Any currency conversion fees or bank charges incurred by your financial institution are non-refundable<\/p>

                    Your order will be dispatched once payment has been received<\/p>

                    Credit note for returns will be issued to the registered account used for the next purchase<\/p>

                    8.3. Paying with a Voucher<\/strong><\/p>

                    To use a Voucher, enter the code in the designated field during checkout and click \"Add Code.\"<\/p>

                    Please note that voucher cannot be redeemed for cash<\/p>

                    8.4. Using a Promotion Code<\/strong><\/p>

                    To apply a promotion code, enter the code during the final checkout step and select \"Add Code.\"<\/p>

                    If the order amount is greater than the promotional value, choose another payment method to cover the outstanding balance<\/p>

                    8.5. Set-Off Policy<\/strong><\/p>

                    You may not offset any claims unless your counterclaim is legally established, uncontested, or directly related to the same contract<\/p>

                    8.6. Retention Rights in Commercial Transactions<\/strong><\/p>

                    In the context of commercial sales, customers cannot assert a right of retention or refuse performance, except in the case of claims that are undisputed, legally confirmed, or directly connected to the same sales contract<\/p>

                    1. RETENTION OF OWNERSHIP<\/strong><\/li><\/ol>

                      Ownership of the goods remains with Velis Fashion until full payment has been received<\/p>

                      1. CUSTOMER SUPPORT AND COMPLAINTS<\/strong><\/li><\/ol>

                        For questions regarding your order or to lodge a complaint, please reach out to our Customer Care team:<\/p>

                        Email: customercare@velisfashion.com<\/u><\/p>

                        Phone: +36 70 567 6868<\/p>

                        1. WARRANTY<\/strong><\/li><\/ol>

                          Defects in delivered items are subject to statutory warranty regulations. However, any claims for damages due to defects are limited to the conditions outlined in Section 12<\/p>

                          1. LIMITATION OF LIABILITY<\/strong><\/li><\/ol>

                            We are fully liable for damages resulting from our intentional misconduct or gross negligence. For damages arising from minor negligence that involve essential contractual obligations\u2014those necessary for fulfilling the contract's purpose and reasonably expected by the customer\u2014liability is limited to foreseeable damages typical for the contract. We are not liable for minor breaches of non-essential obligations<\/p>

                            1. APPLICABLE LAW AND SEVERABILITY<\/strong><\/li><\/ol>

                              The contract and any related disputes are subject to Hungary law. If any clause in this agreement is found to be legally invalid, the rest of the provisions remain fully effective<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                              Terms of Use OVERVIEW HD VELIS KFT, located at Bezer\u00e9dj utca 8, 1081 Budapest, Hungary (tax number 29270350-2-42, HU29270350), operates<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":12,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":328620,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages\/13\/revisions\/328620"}],"wp:attachment":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}