{"id":104875,"date":"2025-05-13T18:05:52","date_gmt":"2025-05-13T18:05:52","guid":{"rendered":"https:\/\/velisfashion.com\/?page_id=104875"},"modified":"2025-06-01T14:39:05","modified_gmt":"2025-06-01T14:39:05","slug":"after-sale","status":"publish","type":"page","link":"https:\/\/velisfashion.com\/vi\/after-sale\/","title":{"rendered":"After Sale"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"104875\" class=\"elementor elementor-104875\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee19ed5 e-flex e-con-boxed e-con e-parent\" data-id=\"ee19ed5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1406ae elementor-widget elementor-widget-heading\" data-id=\"c1406ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After Sale Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b44f9b tka-text-block elementor-widget elementor-widget-wd_text_block\" data-id=\"0b44f9b\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Has an item you purchased from VELIS FASHION become damaged after use due to a manufacturing issue or production flaw?<\/p><p>Our After Sales Service is here to support you in finding the best possible resolution for your cherished luxury item. To begin, please submit a request with detailed information about the issue by email <u><a href=\"mailto:customercare@velisfashion.com\">customercare@velisfashion.com<\/a><\/u><\/p><p>Once received, our expert team will carefully review your case and assess the item to determine how we can assist you under our After Sales Service policy.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a16273 elementor-widget elementor-widget-image\" data-id=\"4a16273\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/velisfashion.com\/wp-content\/themes\/woodmart-1\/images\/lazy.svg\" class=\"attachment-full size-full wp-image-105074 wd-lazy-fade\" alt=\"\" srcset=\"\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" data-src=\"https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-scaled.jpg\" data-srcset=\"https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-scaled.jpg 2560w, https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-400x267.jpg 400w, https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-1200x800.jpg 1200w, https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-768x512.jpg 768w, https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-430x287.jpg 430w, https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-500x333.jpg 500w, https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/06\/aftersale-150x100.jpg 150w\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-554ef8f elementor-widget elementor-widget-wd_accordion\" data-id=\"554ef8f\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat issues can I address through an After-Sales Service request?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>You may submit an After Sales Service request if an item initially arrived in perfect condition but later shows signs of a manufacturing defect or production flaw after use. This service is only applicable to items that have been worn (meaning the original tags have been removed) and are still covered under the EU Guarantee, which is valid for up to 24 months from the date of delivery. For items that remain unworn and still have their tags attached, you may request a return or exchange within 14 days of receiving them.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat information is required to submit an After-Sales Service request?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>To help us process your After-Sales Service request efficiently, please provide the following details:<\/p><ul><li>Photos of the affected item: Include one image of the entire product, a close-up of the damaged area, and\u2014if the item is footwear\u2014a photo of the soles. You may also optionally upload a short video to help our team better assess the issue.<\/li><li>Order number: This can be found in your order confirmation email or by visiting the \u201cMy Orders\u201d section of your account on our website.<\/li><li>Item number: Also located in your order confirmation email or under \u201cMy Orders.\u201d<\/li><li>Email address used for the order: Please use the same email address associated with the original purchase.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat types of damage are covered under the EU Guarantee?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Under the EU Guarantee, you may be eligible for the repair or replacement of the following components if they are found to be defective due to a manufacturing fault:<\/p><ul><li>Metal hardware such as chains, clasps, eyelets, screws, rivets, carabiners, ring or chain links, press studs, magnets, and similar elements<\/li><li>Bag parts including handles, straps, leather flaps, tabs, and tongue details<\/li><li>Structural components like seams and zippers<\/li><li>Decorative features and embellishments<\/li><\/ul><p>Please note that coverage applies only to defects arising under normal use within 24 months of receipt and does not include damage from wear and tear, misuse, or accidental damage.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat types of damage are not covered under the EU Guarantee?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>The EU Guarantee does not cover:<\/p><ul><li>Items that have been misused or improperly stored, such as those damaged due to neglect, failure to follow care instructions, accidental damage, impact (e.g. dropping), or abnormal use.<\/li><li>Damage resulting from external events beyond your control, including natural disasters like fire or flooding.<\/li><li>Repairs or replacements required due to unauthorized alterations or modifications carried out by third parties other than VELIS or the original brand.<\/li><\/ul><p>Cases where repairs or replacements are not possible, particularly when the necessary parts are no longer available.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat happens if my After-Sales Service request is approved?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>If we are unable to repair the item in-house, you will have several options to choose from: the brand may carry out the repair, you can receive a refund to your original payment method, opt for store credit equivalent to the item\u2019s value to use at VELIS FASHION, or, if the item is still available, request an exchange.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow long does it take to repair item?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>The repair duration depends on the extent of the damage. If the item can be fixed in-house by VELIS (such as restitching or button replacement), repairs typically take up to one week. However, if the item needs to be sent to the brand for repair, the process may take several months.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow long will it take to receive a spare parts?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>The repair timeline also depends on how quickly the brand responds to our request and the availability of the necessary spare parts.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae66b77 tka-text-block elementor-widget elementor-widget-wd_text_block\" data-id=\"ae66b77\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>GENERAL CARE INSTRUCTION<\/strong><\/p><p>Please make sure to follow these instructions <span style=\"text-decoration: underline;\"><a href=\"https:\/\/velisfashion.com\/wp-content\/uploads\/2025\/05\/GENERAL-CARE-GUIDELINES-VELIS.pdf\">here<\/a><\/span> only if they align with the care guidelines indicated on the garment\u2019s label.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45773f8 tka-section-mt e-flex e-con-boxed e-con e-parent\" data-id=\"45773f8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-c2a88ad e-flex e-con-boxed e-con e-child\" data-id=\"c2a88ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ffe31cf e-con-full e-flex e-con e-child\" data-id=\"ffe31cf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb3b0fa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"eb3b0fa\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93ee170 elementor-widget elementor-widget-heading\" data-id=\"93ee170\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">G\u1eecI EMAIL CHO CH\u00daNG T\u00d4I<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b56142 e-con-full e-flex e-con e-child\" data-id=\"6b56142\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aebd8c elementor-widget elementor-widget-wd_text_block\" data-id=\"9aebd8c\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<p><strong><span style=\"text-decoration: underline;\"><a title=\"\" href=\"mailto:customercare@velisfashion.com\" rel=\"\" data-tracking=\"\">customercare@velisfashion.com<\/a><\/span><\/strong><br \/>\u0110\u1ed9i ng\u0169 Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i s\u1ebd ph\u1ea3n h\u1ed3i trong v\u00f2ng 24 gi\u1edd.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>After Sale Service Has an item you purchased from VELIS FASHION become damaged after use due to a manufacturing issue<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-104875","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages\/104875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/comments?post=104875"}],"version-history":[{"count":0,"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/pages\/104875\/revisions"}],"wp:attachment":[{"href":"https:\/\/velisfashion.com\/vi\/wp-json\/wp\/v2\/media?parent=104875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}