Return & Exchange

Thank you for shopping with VELIS FASHION. We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within 14 days of receipt.

If you are in the European Union:

For returns, please inform your order number or invoice number to customercare@velisfashion.com, and please follow the instructions:

Put your returned item(s) in a package (you can use the original or any package).

Close the parcel securely and attach the return label (which is provided to your email) to the outside. Please insure to pack it properly to avoid any damage during the transport.

If you are in the non European Union countries:

Please inform your order number or invoice number to customercare@velisfashion.com and arrange your return shipping to our return address:

HD VELIS KFT

Bezeredj ut 19 (doorbell 11)

1081 Budapest

Hungary

We does not take responsibility should any damages occur during return shipping due to negligent packaging

We only accept returned items with the original condition (unused, unwashed, with original tags, dust bag and packaging)

We do not offer refunds. Instead, a store credit or credit note (valid for 6 months from the issue date) will be issued once we have received the returned item(s).

Return shipping cost is the customer’s responsibility unless the product is faulty or incorrect.

EMAIL US

customercare@velisfashion.com
Our Customer Care team will respond within 24 hours.